Quality Management in the Hotel Escargo Essay Example | Topics and Well Written Essays - 250 words

Quality Management in the Hotel Escargo - Essay Example The essay "Quality Management in the Hotel Escargo" talks about the management strategy of the Hotel Escargo and how the hotel manages with prevention and appraisal costs. The writer argues that prevention costs should be ranked first before appraisal costs. This statement is true because business enterprises are required to first institute mechanisms to keep defects from occurring during the production process. Appraisal costs will arise when striving to detect defects through inspections, tests, and audits. I agree with the fact that most companies allow 10-15 percent to the prevent costs in typical situations; however, prevention costs should be maintained above 70 percent of total costs of quality. Olson argues that the in the ideal situation, the proportion of prevention is highest among the total costs of quality. Prevention costs that the management need to consider include quality planning, check-in and check-out system development and management, workforce training and employee development. Appraisal costs relevant to Hotel Escargo include room cleaning and inspection expenses, administering customer feedback survey, and room service audits. I agree with the writer of the assessment appraisal costs should be ranked second after prevention costs. The problem statement clarifies that there are aspects in check-in and check-out systems that need to undergo improvement. The management intends to develop a new process that is characterized by efficient and convenient in serving customers.